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Player FAQ

Everything you need to know as a player, guest, or spectator

Finding your court

Open the tournament link and tap the Teams tab. Search for your team name or city. Tap your team to see your full schedule, court location, and match times.

You can also tap Location sort to group all teams by park, then tap a park name to get directions.

How pool play works

Each team is placed into a pool (court) with 4–5 other teams. You play every other team in your pool once in round-robin format.

After pool play, teams advance to a bracket based on how they finished in their pool.

Reading the standings

Teams are ranked within their pool by:

  1. Wins — most wins first
  2. Head-to-head — if two teams are tied on wins
  3. Point differential — points scored minus points allowed
  4. Point ratio — if differential is also tied

The Overall standings rank all teams across pools. Pool winners rank above all pool runners-up, regardless of record.

What is the working team?

In each match, one team from the pool sits out and acts as the working team. Their job is to keep score on the sideline and help with line calls.

This is part of the format — every team works at least once per pool. Check your schedule to see which matches you play and which ones you work. Being late to your working shift holds up the whole court.

What is a score cap?

Most sets are played to a target score (e.g. 21 points). Normally you need to win by 2 — but if the score reaches the cap (e.g. 23), the first team to get there wins the set outright, no 2-point lead needed.

Example: if the target is 21 and cap is 23, a set tied at 22–22 continues until one team hits 23.

What are sets?

Each match is played as sets (games). A set is won by the first team to reach the target score. Scores are shown as pairs — e.g. 21–17 means the winner scored 21, loser scored 17.

What if pool play finishes early?

If all matches at your court finish ahead of schedule, the organizers may start Day 2 pool play games early. Stay nearby and check with your court's scorekeeper or the tournament director — you could be called up sooner than expected.

Keep an eye on the app for schedule updates, and don't wander too far once your pool play is wrapping up.

Warm-up time
  • Women's: 5 minutes shared hitting, then 2 minutes serving
  • Men's: 3 minutes of hitting per team, starting immediately after the previous match ends

The working team is responsible for timing warm-ups. Do not use the game ball during warm-ups.

Match rules
  • Coin flip before each match to determine serve or side
  • Each team gets 2 timeouts per game (30 seconds each)
  • Players may not chase balls into neighboring courts
  • Balls hitting nearby trees or objects: referee's discretion, unless the ball crosses to the opponent's side — then it's a side-out
  • The Tournament Committee may adjust formats due to time or weather — all decisions are final
Safety & conduct
  • Bring only essential belongings — leave valuables at home
  • Each team must collect 1–2 garbage bags and keep their area clean
  • Stay hydrated and take breaks to avoid heat-related illness
  • Report anything suspicious to the Command Center immediately
  • Be respectful of other players, spectators, and park visitors
  • Follow all park rules and regulations

Each location has a Command Center — find it when you arrive. EMTs are stationed at the main Command Center.

What is the bracket?

After pool play ends, teams advance to a single-elimination bracket. Your placement in the bracket depends on how you finished in your pool.

Tap the Bracket tab to see the full bracket tree and follow results as they come in.

Favoriting a team

Tap the ☆ star next to any team name to favorite them. Favorites float to the top of the team list and are saved on your device — no account needed. Useful for tracking your team or friends across the day.

Scores aren't updating

Scores refresh automatically every 15 seconds. If something looks wrong, pull down to refresh or wait for the next update. Scores are entered by the working team at each court — there may be a short delay.

I can't find my team

Try searching by city name (e.g. "New York" or "LA") or your team's full name. The search understands common city abbreviations — "NY Strangers" will find New York teams with "Strangers" in the name.

If your team still doesn't appear, check with the tournament organizer — the team name may have been entered differently.

For feedback or suggestions, reach out to jhou@nystrangers.org